Refund Policy

Refund & Cancellation Policy – Kanavu Heritage

REFUND & CANCELLATION POLICY – KANAVU HERITAGE

Last Updated: 06 December 2025

This Refund & Cancellation Policy explains how cancellations, modifications, and refunds are handled for bookings made with Kanavu Heritage, including bookings made via our website, phone, WhatsApp, or third-party platforms (where applicable).

By confirming a booking, you acknowledge and agree to the terms mentioned below.

1. STANDARD CANCELLATION POLICY

1.1 Cancellations 7 Days Prior or Earlier

  • If you cancel your booking 7 days or more before the scheduled check-in date, a 15% cancellation fee + applicable GST will be deducted from the total booking amount.
  • The remaining eligible amount (if any) will be processed as a refund.

1.2 Cancellations Within 7 Days of Check-In

  • If the booking is cancelled within 7 days of the check-in date, the booking amount is non-refundable.
  • 100% of the booking amount will be treated as a cancellation charge.

This policy applies to standard bookings that do not fall under festive or special season terms.

2. LATE CANCELLATION

Any cancellation that does not comply with the minimum notice period (7 days for standard bookings or 15 days for festive bookings as described below) will be considered a late cancellation and will attract 100% charge of the booking amount. No refund will be issued.

3. FESTIVE SEASON & SPECIAL DATE POLICY

3.1 Notice Period

For bookings during festive seasons, long weekends, peak demand dates, or special event periods (as may be defined by Kanavu Heritage from time to time):

  • A minimum of 15 days’ prior notice is required to be eligible for any refund.

3.2 Within 15 Days Window

  • Cancellations made within 15 days of the check-in date for such festive/peak bookings are non-refundable.
  • 100% of the booking amount will be charged as a cancellation fee.

Guests are advised to check at the time of booking whether their dates fall under festive/peak periods.

4. NO-SHOW POLICY

A no-show is when a guest does not arrive at the property on the check-in date without prior written intimation.

  • In case of a no-show, the booking will be treated as fully utilized, and no refund will be provided.
  • The property has the right to release the room(s)/property for other guests or block it without obligation.

5. MODIFICATION POLICY

5.1 Upgrades

  • Upgrading to a higher-value package or extending the stay may be allowed, subject to availability and payment of the fare difference.

5.2 Downgrades

  • Downgrading (shortening the stay, reducing services, or shifting to a lower package) is not permitted after a booking is confirmed.

5.3 Date Changes

  • Requests to change dates will be treated as modifications and may be considered on a case-by-case basis, subject to availability and applicable charges.
  • Modified bookings may also be subject to the cancellation rules applicable to the new dates.

6. REFUND ELIGIBILITY

Refunds are applicable only in the following scenarios:

  • Cancellations made within the permitted time window as per this policy.
  • Situations where Kanavu Heritage cannot honor the booking due to operational reasons (e.g., property maintenance or unforeseen issues), in which case alternative dates or refunds may be offered.

No refunds are granted for:

  • Early checkout or unused days of the stay
  • No-show
  • Cancellations made outside the allowed window
  • Eviction or stay termination due to guest misconduct, rule violations, or misrepresentation.

7. REFUND PROCESS & TIMELINE

  • Approved refunds will be processed within 10 working days from the date of confirmation of refund.
  • Refunds will be made via:
    • PhonePe (reverse transaction or wallet/UPI/card refund, as supported), or
    • Direct bank transfer, where applicable.

Note:

  • Payment gateway charges, convenience fees, or bank charges (if any) are non-refundable.
  • The exact time for the refunded amount to reflect in your account may depend on your bank or payment provider.

8. REFUND & CANCELLATION CONTACT

For any questions or to request a cancellation or refund (as per policy), you may contact:

Kanavu Heritage Homestay
Mariyapuram, Manjapra, Angamaly,
Ernakulam, Kerala, India

Phone: +91 95670 47633
Emails: mail@kanavuheritage.com, kanavuheritage@gmail.com