PRIVACY POLICY – KANAVU HERITAGE

Last Updated: 06 December 2025

At Kanavu Heritage, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your data.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

1. Personal Identification Details

• Name, address, contact number, email address
• Government-issued identification details (Aadhaar, PAN, Driving License, Passport, etc.) for KYC and regulatory compliance

2. Booking & Stay Information

• Dates of stay, number of guests, selected package or event type
• Special requests or preferences shared with us

3. Payment Information (via PhonePe)

• Payment transaction ID, mode of payment, and amount paid
• We do not store your complete card numbers, CVV, or net banking credentials. These are processed via PhonePe’s secure systems.

4. Website & Technical Data

• IP address, browser type, device details, pages visited
• Cookies and usage data for improving website performance and user experience

2. HOW WE USE YOUR INFORMATION

We use your data for the following purposes:

• Booking & Reservation Management: To create, confirm, modify, and manage your bookings and stays.
• Communication: To send confirmations, reminders, updates, and important notices related to your booking or stay.
• Verification & Legal Compliance: To verify guest identity and comply with local regulations, including police or government reporting requirements for hospitality establishments.
• Payment Processing: To securely process payments and refunds through PhonePe or bank transfers.
• Service Improvement & Support: To address queries, improve our services, and handle feedback, complaints, or disputes.
• Security & Fraud Prevention: To prevent misuse, suspicious activity, or fraudulent transactions.

3. DATA PROTECTION & SECURITY

• We use reasonable physical, technical, and administrative safeguards to protect your personal data.
• Online payments are processed through PhonePe, which follows PCI-DSS (Payment Card Industry Data Security Standard) guidelines.
• Only authorized personnel have access to your data on a need-to-know basis.

While we take strong precautions, no method of transmission over the internet or electronic storage is 100% secure. However, we strive to maintain high standards of protection.

4. SHARING OF INFORMATION

We do not sell or trade your personal data. We may share it only in the following situations:

• With Service Providers: such as PhonePe (for payment processing) or SMS/email service providers (for confirmations and notifications).
• With Authorities: where required by law, court order, or government regulations.
• With Security/Compliance Partners: in case of investigations related to fraud, misuse, or disputes.

All third-party service providers are expected to handle your data responsibly and in compliance with applicable laws.

5. COOKIES POLICY

Our website may use cookies to:

• Remember your preferences and improve your browsing experience.
• Analyze website traffic and performance.

You may disable cookies via your browser settings; however, some parts of the site may not function optimally as a result.

6. YOUR RIGHTS

Subject to applicable laws, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccuracies in your data.
• Request deletion of certain data, unless we are required to retain it for legal or operational reasons.
• Restrict or object to processing in certain circumstances.

You can exercise these rights by contacting us using the details below. We may require reasonable verification of your identity before processing such requests.

7. DATA RETENTION

We retain your information:

• For as long as necessary to fulfill the purpose for which it was collected (e.g., booking, stay, invoicing).
• For a longer duration where required by law, taxation rules, or security regulations (e.g., guest records as mandated by local authorities).

Once the retention period expires, we will securely delete, anonymize, or archive the data.

8. THIRD-PARTY LINKS

Our website or communications may contain links to external websites. We are not responsible for the privacy practices, content, or policies of these third-party sites. We encourage you to review their privacy policies independently before sharing any information.

9. CHILD PRIVACY

Kanavu Heritage does not knowingly collect personal data from minors under the age of 18 without the consent of a parent or legal guardian.

If you believe that a minor has provided us their data without appropriate consent, please contact us so that we can take appropriate action.

10. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Regulatory requirements
• Security or operational improvements

Any changes will be effective when posted on our website with an updated “Last Updated” date. Continued use of our services after such changes indicates your acceptance of the updated policy.

11. CONTACT FOR PRIVACY MATTERS

For any privacy-related queries, requests, or concerns, please contact:

Kanavu Heritage Homestay
11/21/A, Mariyapuram, Manjapra, Angamaly,
Ernakulam, Kerala, India

Phone: +91 95670 47633
Email: mail@kanavuheritage.com / kanavuheritage@gmail.com